Guarantees and Offers

We are committed to helping you find exceptional hotel rates and a smooth booking experience. Our guarantees and special offers are always based on transparent, straightforward terms so you know exactly what to expect when you book.

How Discounts Are Offered

Rates on our website come from a mix of public prices, wholesale agreements, corporate allocations, and special mobile-exclusive deals. That’s how we are sometimes able to display savings up to 50% off standard published rates. The exact discount available will vary depending on the property, room type, dates, and availability. “Up to” means that some nights or rooms may feature significant savings, but not all will reach the maximum advertised percentage.

Some rates shown on our website are provided under agreements that restrict how they can be displayed. For example, certain offers may be marked “Exclusive,” “Secret,” or “App-Only.”

Price Match Guarantee

If you book a hotel on our website and then find the exact same room—with the same room type, description, amenities, occupancy, and cancellation policy—offered at a lower publicly available rate elsewhere within 24 hours, let us know. To request a price match, contact us with your booking details and proof of the lower rate (such as a screenshot or direct link showing the rate is available and can be booked by any user without special codes or memberships). After we verify the information, we will adjust your booking to match the lower price.

Instant Confirmation

All reservations made through our website are confirmed automatically at the time of booking. If your selected room is no longer available during checkout, your payment will not be processed and you’ll be given the option to choose another available rate or property.

Honesty in Our Messaging

Phrases like “Imagine lying in your hotel bed, knowing you got the best rate” are meant to capture the peace of mind our guarantees provide—not an absolute promise that every room will always be the lowest price found anywhere. We strive to be transparent about our offers, and provide a clear and simple process to request a price match when eligible.